Who do I contact with questions about my stock account?
If you hold shares through a brokerage firm, bank or other financial institution, you need to contact the financial institution directly for customer service or to change your account address, name or beneficiary.
Registered shareholders that directly hold their stock certificate(s) can contact our transfer agent, BNY Mellon Shareowner Services, to assist you with the following type of services:
Account Status
Change of Address or Name
Consolidation of Accounts
Transfer of Ownership
Replacement of Lost Certificates
Please contact our transfer agent: BNY Mellon Shareowner Services P. O. Box 358015 Pittsburgh, PA. 15252-8015
Phone: 877.219.7066
Be sure to include the exact name as used on the registration of your shares, your account number or social security number, current address, and phone number. Also, please include your previous address if reporting an address change. This will help BNY Mellon Shareowner Services update your account accurately.
For what type of shareholder-related services should I contact BNY Mellon Shareowner Services ?
Contact BNY Mellon Shareowner Services to assist you with the following type of services:
Account Status
Change of Address or Name
Consolidation of Accounts
Transfer of Ownership
Replacement of Lost Certificates
How do I report and replace a lost or stolen Cross Country stock certificate?
Lost, stolen or destroyed stock certificates should be reported immediately by contacting BNY Mellon Shareowner Services at 877.219.7066.
How can I buy or sell Cross Country stock?
Shares can only be purchased or sold from a stock brokerage firm or financial institution that provides brokerage services. You cannot purchase Cross Country stock directly from Cross Country at this time.
What is Cross Country's dividend policy?
It is our current intention to retain future earnings, if any, for use in the operation and expansion of our business and we do not anticipate declaring or paying any cash dividends in the foreseeable future. In addition, covenants in our credit facility limit our ability to declare and pay cash dividends on our common stock.
Does Cross Country have a calendar or fiscal year end?
Cross Country uses a calendar year end of December 31.
How can I obtain copies of press releases, annual reports, SEC filings, and presentations?
All of our press releases, annual reports, SEC filings and presentations are available to view and print by clicking the navigation button on the left hand side of our website.
Shareholders and prospective investors can also register for our email alert service to automatically receive our press releases as well as notifications of new SEC filings, financial reports, presentations, calendar events and multimedia items. To register, please click here.
If you would prefer, we will be glad to mail you an investor kit containing the most current press releases, annual report and 10-K, and 10-Q. If you would like dated financial materials (i.e., prior annual reports, 10-Ks, 10-Qs, etc.) indicate so in the comments section when you complete the request form. Your request will be processed as quickly as possible and sent via U.S. Mail. If you wish to have items shipped via FedEx, please include your account number and your phone number, which is required by FedEx. To complete the request form, please click here.
Who are Cross Country's independent accountants?
Ernst & Young LLP
What is Cross Country Healthcare, Inc.?
We are one of the largest providers of healthcare staffing services in the United States. Our healthcare staffing business segment – which represents approximately 92% of our revenue – is comprised of travel nurse and allied health staffing, per diem nurse staffing and clinical research trials staffing. Approximately 80% of our total revenue is derived from travel nurse staffing services.
Our other human capital management services business segment – which represents approximately 8% of our revenues – consists of education and training of healthcare professionals, healthcare consulting, and physician and executive search services.
Our active client base includes more than 3,000 hospitals, pharmaceutical companies and other healthcare providers across all 50 states. Our fees are paid directly by our clients rather than by government or other third-party payors. As a result, we have no direct exposure to Medicare or Medicaid reimbursements. We are well positioned to take advantage of current industry dynamics, including the growing shortage of nurses in the United States, the growing demand for healthcare services due to an aging population and the secular trend among healthcare providers toward outsourcing staffing services.
What are your recruiting and employee retention statistics?
We are a leader in the recruitment and the retention of highly qualified healthcare professionals. We recruit healthcare professionals from all 50 states and Canada as well as internationally from English-speaking foreign countries, including the UK, Ireland, New Zealand and Australia. In 2002, approximately 15,700 completed field staff applications were added to our database. More than half of our field employees have been referred by current or former employees, with the remainder attracted by advertisements in trade publications and our internet website. Our Internet site allows potential applicants to review our business profile, apply on-line, view our company provided housing and participate in on-line forums. We offer appealing assignments, attractive compensation packages, housing and other benefits, as well as substantial training opportunities through Cross Country University. In 2002, approximately 70% of our nurses accepted a new assignment with us within 35 days of completing a previous assignment with us.
Who are Cross Country's clients?
Our active client base includes over 3,000 hospitals, pharmaceutical companies and other healthcare providers across all 50 states. We do not rely on any geographical region or client for a significant portion of our revenue. No single client accounts for more than 3% of our revenue in 2002. In 2002, we worked with over 70% of the nation's top hospitals, as identified by U.S. News and World Report.
Does Cross Country have any exposure to government or Medicare payors?
No. Our fees are paid directly by our clients rather than by government or other third-party payors.
Who are Cross Country's major competitors?
The travel nurse staffing industry is highly competitive, with limited barriers to entry. Our principal competitor in the travel nurse staffing industry is AMN Healthcare Services Inc. We also compete with a number of nationally and regionally focused temporary nurse staffing companies that have the capabilities to relocate nurses geographically and, to a lesser extent, with local temporary nurse agencies.
In addition, the markets for our clinical staffing, allied, staffing, and per diem nurse staffing and for our healthcare-oriented human capital management services are highly competitive and highly fragmented, with limited barriers to entry.
Where are Cross Country's headquarters/operations?
Cross Country's corporate headquarters are located in Boca Raton, Florida. We have staffing operations in Boca Raton, Malden, MA and Tampa, FL. Our clinical research trials staffing business is based in Durham, NC. Our search and recruitment business is based in Clayton, MO. Our healthcare consulting business is based in Atlanta, GA. Our education and training services business is based in Nashville, TN.
What is Cross Country's management's experience?
Our management team has played a key role in the development of the travel nurse staffing industry. Our management team, which averages more than 10 years of experience in the healthcare industry, has consistently demonstrated the ability to successfully identify and integrate strategic acquisitions.
How many employees does Cross Country have?
As of February 21, 2003, we had approximately 820 corporate employees and approximately 5,500 field employees. None of our employees are subject to a collective bargaining agreement.
In what state is Cross Country incorporated?
Cross Country was incorporated in Delaware in 1999.
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